Common Questions:
About Cosmetic Manufacturing
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Q
If I'm just starting out and want to develop new cosmetic products, how should I begin? Open or Close
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You can first refer to the "OEM&ODM Services" section under "About XINZIDAN" to learn about the private labeling process, or you can directly contact us.
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Can you customize products for me? Open or Close
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Yes, we offer a turnkey solution. We can assist with everything from containers, formulations, colors, to packaging.
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Q
Will there be a charge for samples? Open or Close
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Stock samples can provide1-2 pieces for testing. If customized samples are required, a sampling fee will be charged, which will be deducted upon reaching the minimum order quantity (MOQ) after placing an order.
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Do you have export experience? Open or Close
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Our factory primarily exports 90% of its products, serving clients from around the world.
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What certifications do you have? Open or Close
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We have GMP/HACCP/FDA certification.
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Can I visit the company? Open or Close
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Yes, you're welcome to schedule a visit with us.
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How do you control the quality? Open or Close
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You can refer to the "Quality Control" section under "About xinzidan" to learn about our quality control process.
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Can you use our brand's quality standards? Open or Close
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Yes.Please provide your quality specification, and we will confirm with our quality control department.
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Can we go to factory to inspect the goods? Or appoint a third party to inspect? Open or Close
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Yes. We will notify you of the inspection time when the goods are ready.
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What reports will you provide after goods are ready? Open or Close
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We provide a Certificate of Analysis (COA) for the final product inspection. If additional tests are required, we can provide a quotation based on your needs.
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How long is the lead time after placing orders? Open or Close
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After final sample appoval and deposit payment, the lead time is typically 30~50 days. Actual timing may vary depending on product design and production status.
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What are your trading terms and payment methods? Open or Close
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We offer FOR within China and FOB for international orders. The payment terms require a 50% deposit upon order confirmation, with the balancing 50% due before shipment.
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Can you produce clean or mineral formulas that are skin-friendly? Open or Close
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Yes, we can propose suitable formulations based on each country's definition of skin-friendly ingredients.
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Can you produce products good for vegetarians and cruelty free? Open or Close
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Yes, we have formulations that are completely vegetarian and cruelty-free.
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Can the products comply with regulations in my country? Open or Close
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No problem, we can ensure compliance and make adjustments according to the regulations in different countries.
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Can you create formulas without talc? If talc is necessary, do you have proof for asbestos-free? Open or Close
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We can formulate products without talc, and if the desired texture requires its addition, we provide ingredients with asbestos-free claims.
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Do you use natural or synthetic mica? Is there any concern about child labor issues? Open or Close
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We offer both natural and synthetic mica, along with MSDS and proof of origin, ensuring no child labor is involved in the production.
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Do you use RSPO-certified palm oil? Open or Close
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Yes, we have RSPO-certified palm oil available for use.
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Q
Can you produce products with sun protection factor (SPF)? Open or Close
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Yes, as long as the products can be imported as regular cosmetics in your country and comply with the egulations on sunscreen ingredients, we can assist in production.
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